Our Commitment to Privacy
At Breast Cancer Foundation (BCF), we take your privacy seriously.
When dealing with your personal information we observe our obligations under the Personal Data Protection Act (PDPA), as well as other relevant legislation.
This policy sets out how we will collect, use, disclose and protect your personal data.
The Types of Information We Collect
The types of personal information we collect include:
- contact details (name, address, telephone numbers, email, etc);
- letter and email details;
- donation history; and
- personal credit card and/or bank account details.
The types of sensitive information we collect include records of communication between us, which may include from time to time, information you provide us or we collect from others. This includes, but is not limited to, the following types of information:
- NRIC / FIN number;
- personal financial information;
- personal credit card data
- any idiosyncratic or personal information we obtain from you or others about you; and
- photographs and videos taken at events or posted on Facebook.
Why We Collect Private Information about You
Breast Cancer Foundation (BCF) is a social service agency which advocates for the early detection of breast cancer and supports the breast cancer community in Singapore.
To achieve this, BCF propagates awareness and education through talks, seminars, exhibitions and publications, and advocates early detection through regular screening. Support and volunteer programmes are organised for survivors and their families through counselling and healing through art activities – all with the aim of helping survivors regain their active life after breast cancer. BCF is one of the few breast cancer advocacy groups in the world with a Men’s Support League to emphasise men’s roles in society’s fight against this affliction.
At BCF, we collect information about people to allow us to communicate with them, introduce them to our organisation, and inform them of the work we do, encourage participation in our programmes and fund raising activities.
In different aspects of the work we do, we will require your information to better serve our members, which includes breast cancer patients/survivors and supporters, and our donors. We generally collect the information we need to deliver and improve the services we provide. We do not use the information in any way other than the purpose it is collected for.
We might also use your information for the following purposes:
- for the immediate reason for which you have provided it to us (for example, to enable us to process your request, payment, registration, subscription, etc);
- to maintain contact with you about our work, to report to you about our work, or to encourage you to learn about what we do; and
- any other purpose directly related to our work and for which you have provided consent (where it is reasonably required by law).
In order for us to find new supporters, like-minded organisations may allow us to contact their mailing list. However, please be assured that we don’t rent or sell your information to them in return.
We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations when handling your personal information.
If you don’t want your personal information disclosed to another organisation, please let us know either at the time we collect your information or any later time.
Sometimes we may be legally required to disclose your information, for example, to government departments like IRAS for submission of tax deductions.
We may also sometimes share non-personal, non-sensitive and de-identified information with research organisations.
How We Collect Your Information
We may collect information from you either directly or from third parties. Information we collect from third parties may be by formal or incidental means.
We collect personal information about our members, supporters, donors, volunteers, beneficiaries, public forum attendees, breast cancer patients/survivors, support-group members or care-givers, employees, contractors and visitors to our events.
We collect your information in the following ways:
- face to face contact;
- electronically including through our website and online surveys;
- via social media messages or conversation;
- during phone calls;
- voice or image recordings;
- whilst delivering and administering services at our facilities;
- from forms, coupons and other correspondence (both in writing and electronically); and
- exchanging information with trusted like-minded organisations
How We Use Your Information
We only use your personal and sensitive information for the reason we collect it as set out above and for the purpose(s) for which it was collected, or as otherwise permitted by law.
We will not disclose the above information that we collect to affiliates or third parties without your consent.
Accessing and Correcting Your Personal Information
You can access your information by asking us. Occasionally, we may need to refuse your request to access information, for example, where granting you access would infringe someone else’s privacy.
When you request access, we will ask you to provide some form of identification so that we can ensure that you are the person to whom the information relates.
We will respond to you within 7 working days of receiving your request.
If we’re not able to accede to your request, a written explanation will be sent to you.
Feedback about a Breach of Your Privacy
If you are concerned about how we have collected or managed your personal information, please follow the procedure as set out below.
1. Contact us at +65 6352 6560 and ask for our Data Protection Officer.
2. Submit your feedback to: email@example.com or post to BCF Data Protection Officer, Blk 441 Sin Ming Avenue,
#01-417 Singapore 570441.
In order to effectively address your feedback, we may request further information from you about your feedback and the reasons behind it.
After we receive all the information we need from you, allow us approximately 30 days to address your feedback.
If you’re not satisfied with how we have handled your feedback, you may contact Personal Data Protection Commission (PDPC) office at www.pdpc.gov.sg/contact-us
The PDPC is a government body independent of us. It has the power to investigate complaints about possible interference with your privacy.
Disclosing Your Personal Information
Occasionally we may use an external vendor to process, data-entry, letter-shopping or back-up information or to provide other services. As a result, we may disclose your personal information to them for these purposes. We do not otherwise disclose or transfer your personal information to an external party.
Securing Your Information
We take reasonable steps to ensure the security of personal and sensitive information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure.
Our IT systems are protected and comply with applicable security standards.
Only authorised personnel are permitted to access these details.
It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.
It is your right to be dealt with anonymously, provided that is it lawful and practicable.
We will try to accommodate a request for anonymity wherever possible, however we note that in some circumstances, this may prevent us from practically and effectively communicating with you.
If this is the case we will notify you.
Cookies and Links to Other Websites
When you visit our website a record of your visit is logged. The following data is supplied by your browser:
- Your IP address and/or domain name;
- Your operating system (type of browser and platform);
- The date, time and length of your visit to the website; and
- The resources you accessed and the documents you downloaded.
This information is used to compile statistical information about the use of our website. It is not used for any other purpose. If you do not want ‘cookies’ to be used please adjust your browser settings to disable them.
Links to other websites
Our website may contain links to third party websites, and third party websites may also have links to our website.
The operators of other websites may collect your personal information.
We encourage you to read the privacy policies of any website you link to from our website.